Frequently Asked Questions:

1. How can I purchase your crafts?
Thank you for your interest in our craft shop! You can browse our online shop, select your favourite crafts and add them to your shopping cart, then follow the checkout process to complete your purchase. If you have any questions, please feel free to contact us.

2. How much does shipping cost?
Our shipping cost depends on your location and the weight of the parcel. During the checkout process, the system will automatically calculate the shipping cost. If you have any questions about shipping costs, please contact our customer service team.

3. How do I track my order?
After your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on the logistics company's website. If you have any questions, please feel free to contact us.

4. What is the return policy?
We offer a return policy that complies with the law. If you are not satisfied with the crafts you have received or have any questions, please contact us as soon as possible after receiving the item. We will endeavour to resolve the issue and provide you with a satisfactory solution.

5. How do I contact the customer service team?
If you have any questions, suggestions or need help, please feel free to contact our customer service team via email. We will be happy to assist you.

6. Do you offer customised services?
Yes, we offer customised services. If you have special needs or want to customise a specific craft, please contact our customer service team and we will try our best to meet your requirements.

Our Promise:
We value every customer, and we will take your questions and needs seriously. We are committed to providing you with quality crafts and a satisfying shopping experience. Thank you for choosing us!