Return Policy:

At our craft shop, we value every customer's shopping experience. If you are not satisfied with your craft purchase or have any questions, we will do our best to resolve the issue for you.

RETURN CONDITIONS:
To qualify for a return, please make sure the item is in pristine condition, unused and comes with complete packaging.
Returned items must be sent back within 30 days of receipt.

RETURNS PROCESS:
CONTACT US: If you need to return an item or have any questions, please contact our customer service team for returns guidelines and support.

Submit a request: Please provide us with your order number and the reason for your return and we will process your return request as soon as possible.

Packing the item: Please pack the returned item properly and include the order number and contact information.

REFUND/EXCHANGE: Once we receive the returned item and confirm that it meets the return conditions, you can choose to receive a refund or exchange it for another item.

Returns Note:
Return shipping costs are the responsibility of the customer, unless the item has a quality issue.
Please keep the return courier receipt in order to track the status of your return.

OUR PROMISE:
We are committed to providing the best service and shopping experience for every customer. If you have any questions or needs about crafts, please feel free to contact us and we will be happy to support you.

Thank you for choosing our craft shop!